Customers take to Twitter to share glowing reviews, air their frustrations, and quickly connect with brands. It pays off to respond to social customer service requests in real time.
What you get on your Sociocs Inbox by connecting Twitter account.
Tweets to your account
Whenever a customer tweets to your account, you will see it instantly on the Sociocs Inbox, and will be able to reply to the customer.
When your account handle gets mentioned on someone’s tweet, you will be able to engage with that tweet from your inbox.
You can also use Twitter Direct Messaging as a customer service tool for your business. Once you connect your Twitter account on Sociocs, direct messages from the customers can be managed from the same inbox.