Here is how different types of businesses are successfully using features offered by Sociocs!
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Success Formulas
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The key to a business' success is how effective its workforce is. An effective workforce is built by communicating with them clearly and on a timely basis.
Auto messaging
- Send automated reminders (e.g., timesheet submissions).
Business text messaging
- Receive various requests from the employees.
- Answer employee inquiries.
Bulk text messaging
- Send updates (e.g., upcoming work schedule, schedule changes, etc.)
- Reach out to mutiple temp employees to find out their availability for an upcoming service.
WhatsApp Business
- Very useful option when your customers are WhatsApp users.
- Send updates (e.g., upcoming work schedule, schedule changes, etc.)
- Reach out to mutiple temp employees to find out their availability for an upcoming service.
✨ How do they benefit?
- Increased employee engagement.
- Improved productivity.
- Healthy workplace culture.
- Improved direction for employees.
Auto messaging
- Send automated appointment reminders.
- Send automated Google review requests.
Business text messaging
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Are you open this Saturday?)
- Send confirmation to customers.
Bulk text messaging
- Send promotions.
- Send a note to customers who missed or canceled their appointments to reschedule.
WhatsApp Business
- Very useful option when your customers are WhatsApp users.
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Are you open this Saturday?)
- Send confirmation to customers.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., Do you provide a certain service?)
Appointment & Contact Us forms
- Receive appointment requests from the website.
- Receive new customer inquries from the website.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new customer leads/inquiries from Google services (e.g., Do you provide a certain service?)
✨ How do they benefit?
- Reduction in missed appointments.
- Increase in new customers due to ease of engagement.
- Schedule stays full.
- Less time spent on phone calls.
- Increased front-desk staff productivity.
- Improved customer satisfaction.
- More Google reviews & better online reputation.
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House Cleaning, Apartment Cleaning, Glass Cleaning, Carpet Cleaning, Driveway Cleaning, and similar other cleaning services.
Auto messaging
- Send automated appointment reminders.
- Send automated Google review requests.
Business text messaging
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Is employee Y available on certain day?)
- Notify employees for an upcoming service with timing and location details.
- Receive the service completion proof from the employees.
Bulk text messaging
- Reach out to mutiple temp employees to find out their availability for an upcoming service.
- Send promotions.
- Send a note to customers who missed or canceled their appointments to reschedule.
WhatsApp Business
- Very useful option when your customers and/or employees are WhatsApp users.
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Is employee Y available on certain day?)
- Notify employees for an upcoming service with timing and location details.
- Receive the service completion proof from the employees.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., Can you provide the service over the weekends?)
Appointment & Contact Us forms
- Receive appointment requests from the website.
- Receive new customer inquries from the website.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new customer leads/inquiries from Google services (e.g., Do you offer certain services?)
Real-time chat translation
- Flawless communication with non-English speaking customers and employees.
✨ How do they benefit?
- Reduction in missed appointments.
- Increase in new customers due to ease of engagement.
- Schedule stays full.
- Less time spent on phone calls.
- Increased staff productivity.
- Improved employee accountability and customer satisfaction.
- More Google reviews & better online reputation.
Bulk text messaging
- Send deals & promotions.
Business text messaging
- Handle reservation requests.
- Answer customer inquiries (e.g., Do you offer a buffet?)
- Send reservation confirmation to customers.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., Do you have a kids menu?)
Reservation form
- Receive reservation requests from the website.
- Receive new customer inquries from the website.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new customer leads/inquiries from Google services (e.g., Do you have a kids menu?)
✨ How do they benefit?
- Increase in new customers due to ease of engagement.
- Increase in repeat customers due to promotions and regular communication.
- Business stays full.
- Less time spent on phone calls.
- More Google reviews & better online reputation.
Auto messaging
- Send automated appointment reminders.
- Send automated Google review requests.
Business text messaging
- Handle appointment rescheduling requests.
- Answer patient inquiries (e.g., Is Dr. Y available on certain day?)
- Payment reminders for unpaid bills.
Bulk text messaging
- Send promotions.
- Send a note to patients who missed or canceled their appointments to reschedule.
Voicemail transcripts
- Listen to voicemail and read transcript in the same inbox, and start a text conversation with the patient.
Web chat plugin
- Receive new patient leads/inquiries from the website (e.g., Do you accept certain insurance?)
Appointment & Contact Us forms
- Receive appointment requests from the website.
- Receive new patient inquries from the website.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new patient leads/inquiries from Google services (e.g., Do you offer a certain treatment?)
Real-time chat translation
- Flawless communication with non-English speaking patients.
✨ How do they benefit?
- Reduction in no call / no show.
- Increase in new patients due to ease of engagement.
- Schedule stays full.
- Less time spent on phone calls and listening to voicemails.
- Increased staff productivity.
- Improved patient satisfaction.
- More Google reviews & better online reputation.
Business text messaging
- Answer customer inquiries (e.g., Questions asking for details about your product.)
- Send order confirmation and updates to the customers.
Bulk text messaging
- Send deals & promotions.
- Ask product feedback from the existing customers.
WhatsApp Business
- Very useful option when your customers are WhatsApp users.
- Answer customer inquiries (e.g., Questions asking for details about your product.)
- Send order confirmation and updates to the customers.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., More details needed about your product.)
Contact Us forms
- Receive new customer inquries from the website.
Real-time chat translation
- Flawless communication with non-English speaking customers and employees.
API
- Initiate messages from another system while keeping conversations in the Sociocs Inbox.
- Call webhook up on receiving incoming messages.
Zapier
- Easily integrate with thousands of other applications for automated workflows.
✨ How do they benefit?
- Increase in new customers due to ease of engagement.
- Less time spent on phone calls.
- Increased staff productivity.
- Improved customer satisfaction.
- Ease of engaging custmers speaking different languages.
Business text messaging
- Answer customer inquiries (e.g., Questions asking for details about your products.)
- Ask customers for necessary details.
- Send confirmations and updates to the customers.
Bulk text messaging
- Send promotions & reminders.
WhatsApp Business
- Very useful option when your customers are WhatsApp users.
- Answer customer inquiries (e.g., Questions asking for details about your products.)
- Ask customers for necessary details.
- Send confirmations and updates to the customers.
Telegram Business Bot
- Very useful option when your customers are Telegram users.
- Answer customer inquiries (e.g., Questions asking for details about your products.)
- Ask customers for necessary details.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., More details needed about your products.)
Contact Us forms
- Receive new customer inquries from the website.
Real-time chat translation
- Flawless communication with non-English speaking customers and employees.
API
- Initiate messages from another system while keeping conversations in the Sociocs Inbox.
- Call webhook up on receiving incoming messages.
Zapier
- Easily integrate with thousands of other applications for automated workflows.
✨ How do they benefit?
- Increase in new customers due to ease of engagement.
- Less time spent on phone calls.
- Increased staff productivity.
- Improved customer satisfaction.
- Ease of engaging custmers speaking different languages.
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Home Health Care, Nursing Assistance, Therapies, Elderly Care, and similar other home care services.
Auto messaging
- Send automated appointment reminders.
- Send automated Google review requests.
Business text messaging
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Is employee Y available on certain day?)
- Notify employees for an upcoming service with timing and location details.
- Receive timesheets from the employees.
Bulk text messaging
- Reach out to mutiple temp employees to find out their availability for an upcoming service.
- Send a note to customers who missed or canceled their appointments to reschedule.
WhatsApp Business
- Very useful option when your customers and/or employees are WhatsApp users.
- Handle appointment rescheduling requests.
- Answer customer inquiries (e.g., Is employee Y available on certain day?)
- Notify employees for an upcoming service with timing and location details.
- Receive the timesheets from the employees.
Voicemail transcripts
- Listen to voicemail and read transcript in the same inbox, and start a text conversation with the patient.
Web chat plugin
- Receive new customer leads/inquiries from the website (e.g., Can you provide the service over the weekends?)
Appointment & Contact Us forms
- Receive appointment requests from the website.
- Receive new customer inquries from the website.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new customer leads/inquiries from Google services (e.g., Do you server certain areas?)
Real-time chat translation
- Flawless communication with non-English speaking customers and employees.
✨ How do they benefit?
- Reduction in missed appointments.
- Increase in new customers due to ease of engagement.
- Ease of employee assignment for a scheduled visit.
- Less time spent on phone calls and listening voicemails.
- Increased staff productivity.
- More Google reviews & better online reputation.
Auto messaging
- Send automated check-in time confirmations.
- Send automated Google review requests.
Business text messaging
- Handle booking requests from repeat guests.
- Answer guest inquiries (e.g., Special requests.)
Bulk text messaging
- Send promotions.
Voicemail transcripts
- Listen to voicemail and read transcript in the same inbox, and start a text conversation with the guests.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new leads/inquiries from Google services (e.g., How much is the early check-in?)
Real-time chat translation
- Flawless communication with non-English speaking guests.
✨ How do they benefit?
- Room assignment and cleaning priority based on confirmed check-in times.
- Increase in new guests due to ease of engagement.
- Rooms stay full.
- Less time spent on phone calls and listening voicemails.
- Increased staff productivity.
- Improved guest satisfaction.
- More Google reviews & better online reputation.
Business text messaging
- Answer guest inquiries (e.g., Change requests.)
- Send confirmation to customers.
Bulk text messaging
- Send promotions.
WhatsApp Business
- Very useful option when your customers are WhatsApp users.
- Answer customer inquiries (e.g., How much a certain activity would cost?)
- Send confirmation to customers.
Google review management
- Reply to Google reviews from the same inbox.
Google business messages
- Enable chat in Google Maps and Google Search.
- Receive new leads/inquiries from Google services (e.g., Do you offer a discount for a large group?)
Real-time chat translation
- Flawless communication with non-English speaking customers.
✨ How do they benefit?
- Increase in new customers due to ease of engagement.
- Increased staff productivity.
- Improved customer satisfaction.
- More Google reviews & better online reputation.
- Ease of engaging travellers from across the globe.
SMS / text messaging
- No-code front-end for Twilio SMS.
- Two-way messaging inbox.
Bulk SMS / text messaging
- Send bulk messages to masses without worrying about Twilio's API rate limits.
Bulk voice calling
- Call multiple phone numbers in bulk with a pre-recorded audio.
WhatsApp Business
- No-code front-end for Twilio WhatsApp API.
- Two-way messaging inbox.
Web chat plugin
- Web chat plugin to convert online inquiries to SMS/text or WhatsApp conversations.
Real-time chat translation
- Automated translation of incoming and outgoing messages from/to 100+ langauges.
API
- Initiate messages from another system while keeping conversations in the Sociocs Inbox.
- Call webhook up on receiving incoming messages.
Zapier
- Easily integrate with thousands of other applications for automated workflows.
✨ How do they benefit?
- Get going with Twilio messaging in minutes.
- No coding required.
- A proven and stable platform with easy-to-use UI.
- Avoid development cost associated with consuming Twilio APIs.