When a customer has a phone, she also has access to SMS, as simple as that. While other channels require downloading an app or two, SMS is built-in with the mobile service.
What you get on the Sociocs Inbox by connecting your Twilio SMS account.
We support receiving and replying to SMS using your Twilio account. First you should sign-up with Twilio, and then you can connect it as a channel on Sociocs.
Prefer using an existing voice call number for SMS communication? Now worries, Twilio also supports enabling SMS on your existing landline number without any changes to your voice call service. For information visit this FAQ.