Using Sociocs as a Twilio Front-end
Twilio is one of the most reliable SMS / text messaging service available in the market. However, if you have looked into using Twilio, you might have realized that you may need a simple-to-use front-end to benefit from the excellent SMS service offered by Twilio.
Sociocs is created with a user centric interface in mind. Once you connect your Twilio account with our Inbox, your search for a easy-to-use SMS interface for Twilio is over.
If you are looking to create a new Twilio account, you can try it for FREE.
What features do you get on Sociocs after connecting your Twilio account?
SMS inbox for two-way text messaging which can be shared by multiple team members.
Send personalized bulk SMS / texts from contact lists or ad-hoc files.
Send bulk SMS / texts from an alphanumeric sender ID in the countries where it’s supported.
Support for mass SMS / text marketing campaigns using Twilio Messaging Services.
Auto messaging to repeatedly send bulk messages from any API source. If your customer platform doesn’t offer APIs, we can also create an API for you using Robotic Process Automation (RPA).
Click to Chat by Text plugin for your website.
Send individual messages using Outbound Compose, and reply to incoming messages from your customers.
API to initiate conversation from your existing application.
Voice call forwarding from the SMS phone number to your regular business number.
Tag a conversation for a future follow-up.
Download a conversation transcript to save it in another system.
Receive voicemails (with transcribed text) for your existing business phone in the same inbox. You can start a text conversation with the caller if you like.
Twilio limits number of messages you can send at a time. With Sociocs, you don’t have to worry about those limits. Our software takes care of the load distribution to make sure all the messages are delivered.
Once you connect your Twilio number on Sociocs, you will also be able add a web chat button on your website which converts visitor inquiries into a text message based conversation. This saves you from the hassle and cost of having a live agent or the need of a chatbot, and your customers get a more convenient and personalized support.
Check out our related articles:
- The importance of SMS in customer communication
- Twilio Bulk Text / SMS Marketing with Sociocs
- Click to Chat by Text/SMS
- What is 10DLC for Business Text Messaging?
SMS is a powerful tool that can be effectively used to reach out to the customers and boost your company’s customer engagement. To streamline your customer service efforts across multiple channels including SMS, choose the Sociocs Inbox that effectively combines all communications into a single place. It’s completely FREE!
Don’t hesitate to reach out to us at firstname.lastname@example.org with any questions.