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Best guest communication tool for Hotels & Motels

Acquire and retain customers, build online reputation, deliver awesome guest engagement experience, and grow your business.

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Growing and managing a business requires a lot of work.

Let Sociocs help you with the tools and tech necessary to build a long-term relationship with your guests.

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Two-way Text Messaging

Keep your rooms ready with the check-in time confirmations. Reduce time your staff spends on the phone calls by continuing the conversation via text messaging.

Did you know that majority of guests would rather text your business?

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More Google Reviews

Get more reviews with guest notifications after the check-out. More reviews and positive ratings improve your business' ranking in Google search.

With our MorePositive technology, you get a chance to act on a negative feedback instead of it getting posted online.

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Google Business Messages

Be there with Google's Business Messages.

Connect with guests at the moment they need help and spark a conversation directly from Google Search or Maps.

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Live Chat

Web Chat / Live Chat

Enable web chat / live chat for your website without a need for a LIVE agent.

Use our click to chat plugin to convert website lead to Text/SMS, WhatsApp or Facebook Messenger based conversation.

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Website Forms

Website Forms

Receive your website form submissions (e.g. Reservation Inquiry form) in the Sociocs Inbox.

hotel guide

Digital Hotel Guide

No more outdated physical hotel guides.

Wow your guests with a beautiful digital hotel guide which is always up-to-date.

Benefits reported by our users

80%
Improvement in missed appointments
40%
Google reviews increase
30%
Increase in staff productivity
35%
Increase in repeat guests
30%
Revenue increase
20%
Improvement in guest retention
Inbox

Single Inbox for all

Built for quicker and easier human interactions.

All conversations happen in the Sociocs inbox. Be it an online review, a reservation inquiry or guest questions, you got it covered.

Outbound

Outbound

Send updates, survey/review links or reminders to your guests using Outbound Compose.

Choice Hotels
Curve Dental
Practice Fusion
PrognoCIS

Automation

Sociocs is integrated with your existing property management system for automated workflows so that you get the most efficiency.

We will gladly add support for your work platform, if not already supported.

Supported channels

Facebook Messenger
Text / SMS
WhatsApp
Google Business Messages
Telegram
Viber
Facebook reviews & comments
Google reviews
Google questions
Android app reviews
Website forms

How it helps

Customer Success

Customer Success

Be where the guests are. More and more guests identify messaging & social media as effortless, and more satisfying communication options.

Staff Productivity

Staff Productivity

One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple guests more efficiently.

Sales Engagement

Sales Engagement

Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more guest engagement. You can focus on closing the deal instead of looking at different places for new messages.

Online Reputation

Online Reputation

Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing guests. Timely replies to both positive and negative reviews + comments drive new guests to you.

Achieve more with these features

Templates

Templates

Save time by using predefined templates for replies

Team

Team

Share inbox with multiple team members

Notifications

Notifications

Don’t miss any communication with our web and mobile app notifications

Notes

Notes

Keep internal notes on a guest for future reference

Appointment bot

Appointment bot

Bot sends appointment reminders to avoid missed appointments

Appointment rescheduling

Appt. rescheduling

Work out an alternate appointment when the guest is unavailable

Bulk messaging

Bulk messaging

Reach out to many guests with the bulk outbound messaging

Follow-ups

Follow-ups

Tag a conversation for a future follow-up with the guest

Follow-ups

Secure File Upload

Receive important documents directly to you without any other middleman

Our customers love Sociocs