Google (aka Google My Business)
People don’t search on the internet, they “Google” it. That also means, Google reviews & questions are visible to your customers everywhere, be it a search on Google website or on Google Maps. Reviews & questions with business replies create a positive impression of your business.
What you get on the Sociocs Inbox by connecting your Google My Business account.
Customer post reviews on your business on Google, whether you know it or not. Thanking the customer or commenting on a bad review is a must have. You can use Sociocs Inbox to do the same.
Sometimes customer post questions on Google to find out more about your business or your products. Sociocs Inbox will show you the customer questions, with ability to answer them or provide clarification to an existing answer from a community member.