Facebook and Messenger
It goes without saying that Facebook is one of the most important social media channels a business needs. Additionally, Facebook Messenger is one of the most popular messaging platforms in the world with more than 1.3 billion users worldwide.
What you get on the Sociocs Inbox by connecting your Facebook Page.
As a business you must be posting regularly on your business page. Sociocs helps see customer comments on your posts, and reply to them easily from an inbox.
You can also use Facebook Messenger as a live chat software on your website. Once you connect Facebook messenger on Sociocs, live chat messages can be managed from the same inbox.
If you are already using a live chat software, see our take on the
Reviews / Ratings / Recommendations
Customer post reviews on your business page, whether you know it or not. Thanking the customer or commenting on a bad review is important. You can use Sociocs Inbox to do the same.