When a customer has a phone, she also has access to SMS, as simple as that. While other channels require downloading an app or two, SMS is built-in with the mobile service, and considered a very reliable communication option.
What you get on the Sociocs Inbox by connecting your Twilio SMS account
We support receiving and replying to SMS (and MMS) using your Twilio account. First you should sign-up with Twilio, and then connect it as a channel on Sociocs.
Within our inbox, communication is not just limited to the text messages. You can also send and receive images when using this channel.
Prefer using an existing voice call number for SMS communication? Now worries, Twilio also supports enabling SMS on your existing landline number without any changes to your voice call service. For information visit this FAQ.