People don’t search on the internet, they “Google” it. That also means, customers can send messages to your business from everywhere, be it a search on Google website or on Google Maps. Additionally, reviews & questions with business replies create a positive impression of your business.
Customer post reviews on your business on Google, whether you know it or not. Thanking the customer or commenting on a bad review is a must have. You can use Sociocs Inbox to do the same.
Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results. Customers can reach you from Google Search and Maps, and you can reply directly from the Sociocs Inbox.
Sometimes customer post questions on Google to find out more about your business or your products. Sociocs Inbox will show you the customer questions, with ability to answer them or provide clarification to an existing answer from a community member.