Single inbox for all customer communications

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

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With Sociocs, you are

Making conversations easier for the people who matter most for your business, your customers.

Inbox

Inbox

Built for quicker and easier human interactions.

Manage conversations from many places in one multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.

Outbound

Outbound

Send updates, survey/review links or appointment reminders to your customers using Outbound Compose.

Live Chat

Web Chat / Live Chat

No need to pay for or worry about a separate web chat / live chat tool for your website anymore.

Use our click to chat plugin to convert website inquiry to Text/SMS, WhatsApp or Messenger based conversation.

Know more

Website Forms

Website Forms

Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.

With our forms API, you have flexibility to submit any type of forms you like.

We support

Facebook Messenger
Text / SMS
WhatsApp
Telegram
Viber
Facebook reviews & comments
Google reviews
Google questions
Android app reviews
Website forms

How it helps

Customer Success

Customer Success

Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.

Staff Productivity

Staff Productivity

One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.

Sales Engagement

Sales Engagement

Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.

Online Reputation

Online Reputation

Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.

Achieve more with these features

Templates

Templates

Save time by using predefined templates for replies

Team

Team

Share inbox with multiple team members

Notifications

Notifications

Don’t miss any communication with our web and mobile app notifications

Notes

Notes

Keep internal notes on a customer for future reference

Appointment bot

Appointment bot

Let the bot send appointment confirmations to avoid missed appointments

Appointment rescheduling

Appt. rescheduling

Bot sends alternate appointment options when the customer is unavailable

Bulk messaging

Bulk messaging

Reach out to many customers with the bulk outbound jobs

Follow-ups

Follow-ups

Tag a conversation for a future follow-up with the customer

Follow-ups

Secure File Upload

Your customers can send important documents directly to you without any other middleman