In today's digital world customers communicate from many channels. Is your business ready?
Sociocs provides you a better, easier, and cost-effective way!
People love using messengers. Why not make it convenient for them to reach out to you for their needs? Happy Customers is a Good Business!
A lot of times customers take it on social media platforms like Facebook and Twitter. Responding to posts, tweets, reviews or DMs (Direct Messages) is always a good strategy.
Even the slick and glossy advertisements fade in comparison with the online reviews from existing customers. Business replies to both positive and negative reviews drive new customers to you.
Easier access to online support channels is in demand. More and more customers identify social messaging as effortless and more satisfying communication option than making phone calls.
One person can answer only one phone call at a time. Thanks to the asynchronous nature of the social messaging, your staff can handle interactions with multiple customers more efficiently.
How it works
Connect your messenger/social media accounts and/or pages on our platform.
We currently support Facebook, Twitter, WhatsApp, SMS, Telegram, Viber, Kik, Google My Business & Google Play Reviews.
Let your customers know that you also provide customer care using your social accounts and messengers.
This could be adding a Facebook messenger/chat icon on your website, asking your customers to send you SMS if they prefer it, posting on social media about the new cool way of connecting with you etc.
Reply to your customer inquiries & reviews (on timely basis). Our notifications will make sure you are made aware whenever a customer tries to reach you.
We know you love your customers, and they will love you back even more when they hear back promptly.
We are currently in a public preview mode. Our products are completely FREE to use.
We may introduce a paid subscription plan when the public preview ends. At that time, you will be given a choice to stay on a free plan or switch to a paid subscription with more features.