Single inbox for all customer communications
Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.Use for Free
Making conversations easier for the people who matter most for your business, your customers.
Built for quicker and easier human interactions.
Manage conversations from many places in one multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.
Send updates, survey/review links or appointment reminders to your customers using Outbound Compose.
Web Chat / Live Chat
No need to pay for or worry about a separate web chat / live chat tool for your website anymore.
Use our click to chat plugin to convert website inquiry to Text/SMS, WhatsApp or Messenger based conversation.
Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.
With our forms API, you have flexibility to submit any type of forms you like.
How it helps
Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.
One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.
Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.
Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.
Achieve more with these features
Save time by using predefined templates for replies
Share inbox with multiple team members
Don’t miss any communication with our web and mobile app notifications
Keep internal notes on a customer for future reference
Let the bot send appointment confirmations to avoid missed appointments
Bot sends alternate appointment options when the customer is unavailable
Reach out to many customers with the bulk outbound jobs
Tag a conversation for a future follow-up with the customer
Secure File Upload
Your customers can send important documents directly to you without any other middleman