Best customer communication tool for your business

Acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business.

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Growing and managing a business requires a lot of work.

Let Sociocs help you with the tools and tech necessary to build a long-term relationship with your customers.

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Two-way Text Messaging

Business text messaging with support for images, videos and files. You can even enable text messaging on your existing business number.

Did you know that majority of customers would rather text your business?

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More Google Reviews

Get more reviews with automated and manual customer notifications. More reviews and positive ratings improve your business' ranking in Google search.

With our MorePositive technology, you get a chance to act on a negative feedback instead of it getting posted online.

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Google Business Messages

Be there with Google's Business Messages.

Connect with customers at the moment they need help and spark a conversation directly from Google Search or Maps.

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Live Chat

Web Chat / Live Chat

Enable web chat / live chat for your website without a need for a LIVE agent.

Use our click to chat plugin to convert website lead to Text/SMS, WhatsApp or Facebook Messenger based conversation.

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Website Forms

Website Forms

Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.

With our forms API, you have flexibility to submit any type of forms you like.

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WhatsApp Business

Enable multiple team members access to WhatsApp Business messaging.

When most of your customers are WhatsApp users, this is a must have.

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Benefits reported by our customers

80%
Improvement in missed appointments
40%
Google reviews increase
30%
Increase in staff productivity
35%
Increase in repeat customers
30%
Revenue increase
20%
Improvement in customer retention
Inbox

Single Inbox for all

Built for quicker and easier human interactions.

All conversations happen in our multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.

Outbound

Outbound

Send updates, survey/review links or reminders to your customers using Outbound Compose.

Choice Hotels
Curve Dental
Practice Fusion
PrognoCIS

Automation

Sociocs is integrated with your existing work software for automated workflows so that you get the most efficiency.

We will gladly add support for your work platform, if not already supported.

Supported channels

Facebook Messenger
Text / SMS
WhatsApp
Google Business Messages
Telegram
Viber
Facebook reviews & comments
Google reviews
Google questions
Android app reviews
Website forms

How it helps

Customer Success

Customer Success

Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.

Staff Productivity

Staff Productivity

One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.

Sales Engagement

Sales Engagement

Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.

Online Reputation

Online Reputation

Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.

Achieve more with these features

Templates

Templates

Save time by using predefined templates for replies

Team

Team

Share inbox with multiple team members

Notifications

Notifications

Don’t miss any communication with our web and mobile app notifications

Notes

Notes

Keep internal notes on a customer for future reference

Appointment bot

Appointment bot

Bot sends appointment reminders to avoid missed appointments

Appointment rescheduling

Appt. rescheduling

Work out an alternate appointment when the customer is unavailable

Bulk messaging

Bulk messaging

Reach out to many customers with the bulk outbound messaging

Follow-ups

Follow-ups

Tag a conversation for a future follow-up with the customer

Follow-ups

Secure File Upload

Receive important documents directly to you without any other middleman

Our customers love Sociocs