Best customer communication tool for your business
Acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business.
Use for Free
Let Sociocs help you with the tools and tech necessary to build a long-term relationship with your customers.
Two-way Text Messaging
Business text messaging with support for images, videos and files. You can even enable text messaging on your existing business number.
Did you know that majority of customers would rather text your business?
More Google Reviews
Get more reviews with automated and manual customer notifications. More reviews and positive ratings improve your business' ranking in Google search.
With our MorePositive technology, you get a chance to act on a negative feedback instead of it getting posted online.
Google Business Messages
Be there with Google's Business Messages.
Connect with customers at the moment they need help and spark a conversation directly from Google Search or Maps.
Web Chat / Live Chat
Enable web chat / live chat for your website without a need for a LIVE agent.
Use our click to chat plugin to convert website lead to Text/SMS, WhatsApp or Facebook Messenger based conversation.
Website Forms
Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.
With our forms API, you have flexibility to submit any type of forms you like.
WhatsApp Business
Enable multiple team members access to WhatsApp Business messaging.
When most of your customers are WhatsApp users, this is a must have.
Benefits reported by our customers
Single Inbox for all
Built for quicker and easier human interactions.
All conversations happen in our multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.
Outbound
Send updates, survey/review links or reminders to your customers using Outbound Compose.
Automation
Sociocs is integrated with your existing work software for automated workflows so that you get the most efficiency.
We will gladly add support for your work platform, if not already supported.
Supported channels
How it helps
Customer Success
Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.
Staff Productivity
One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.
Sales Engagement
Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.
Online Reputation
Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.
Achieve more with these features
Templates
Save time by using predefined templates for replies
Team
Share inbox with multiple team members
Notifications
Don’t miss any communication with our web and mobile app notifications
Notes
Keep internal notes on a customer for future reference
Appointment bot
Bot sends appointment reminders to avoid missed appointments
Appt. rescheduling
Work out an alternate appointment when the customer is unavailable
Bulk messaging
Reach out to many customers with the bulk outbound messaging
Follow-ups
Tag a conversation for a future follow-up with the customer
Secure File Upload
Receive important documents directly to you without any other middleman
Our customers love Sociocs
"Thanks to Sociocs, our no call / now show rate is reduced by 80%."
"Our customer delight has surpassed our expectations."
"One of the best & easy to use patient engagement system we have seen."
"It's incredibly easy to use, and makes our job easier. The best business app we have seen so far."