Customer communication hub for your business

Acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business.

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Trusted by 1500+ businesses

Businesses count on Sociocs to build a long-term relationship with their customers.

4.3

Business Text Messaging

Connect your Twilio account for two-way text messaging with support for images, videos and files. You can even enable text messaging on your existing business number.

Did you know that majority of customers would rather text your business?

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Bulk Text Marketing

Reach out to masses using bulk text messaging with support for images (SMS & MMS) using your existing Twilio account.

Personlize the messages with dynamic parameters.

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More Google Reviews

Get more reviews with automated and manual customer notifications. More reviews and positive ratings improve your business' ranking in Google search.

With our MorePositive technology, you get a chance to act on a negative feedback instead of it getting posted online.

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Voicemails In The Box

Every missed voicemail is a missed opportunity.

Receive voicemails for your existing business number in the Sociocs Inbox along with a text transcript. Convert conversation to text messaging if you like.

Grow your business with the right tools

Web Chat / Live Chat

Enable web chat / live chat for your website without a need for a LIVE agent.

Use our click to chat plugin to convert website inquiry to Text/SMS, WhatsApp or Facebook Messenger based conversation.

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Website Forms

Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.

With our forms API, you have flexibility to submit any type of forms you like.

Google Business Messages

Be there with Google's Business Messages.

Connect with customers at the moment they need help and spark a conversation directly from Google Search or Maps.

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WhatsApp Business

Enable multiple team members access to WhatsApp Business messaging.

When most of your customers are WhatsApp users, this is a must have.

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Take your business to the next level

Benefits reported by our customers

80%

Improvement in missed appointments

40%

Google reviews increase

30%

Increase in staff productivity

35%

Increase in repeat customers

30%

Revenue increase

20%

Improvement in customer retention

Single Inbox for all

Built for quicker and easier human interactions.

All conversations happen in our multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.

Outbound

Send updates, survey/review links or reminders to your customers using Outbound Compose.

Auto messaging

Schedule recurring SMS messages from any REST API.

If your current platform doesn't support or charges too much for APIs, we can also create and host a Robotic Process Automation (RPA) based API for you.

API

Initiate messages from your existing platform, and continue the conversation in the Sociocs Inbox.

Achieve Customer Success

Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.

Increase Staff Productivity

One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.

Improve Online Reputation

Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.

Better Sales Engagement

Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.