Customer communication tool for your business

Acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business.

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Trusted by 1000+ businesses

Businesses count on Sociocs to build a long-term relationship with their customers.

Business Text Messaging


Two-way text messaging with support for images, videos and files. You can even enable text messaging on your existing business number.

Did you know that majority of customers would rather text your business?

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SMS

Bulk Text Marketing


Reach out to masses using bulk text messaging with support for images (SMS & MMS).

Personlize the messages with dynamic parameters.

SMS Bulk

More Google Reviews


Get more reviews with automated and manual customer notifications. More reviews and positive ratings improve your business' ranking in Google search.

With our MorePositive technology, you get a chance to act on a negative feedback instead of it getting posted online.

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Reviews

Web Chat / Live Chat


Enable web chat / live chat for your website without a need for a LIVE agent.

Use our click to chat plugin to convert website inquiry to Text/SMS, WhatsApp or Facebook Messenger based conversation.

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Webchat

Website Forms


Receive your website form submissions (e.g. Contact Us form) in the Sociocs Inbox, and engage the customer.

With our forms API, you have flexibility to submit any type of forms you like.

Website Form

Google Business Messages


Be there with Google's Business Messages.

Connect with customers at the moment they need help and spark a conversation directly from Google Search or Maps.

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Google Business Messages

WhatsApp Business


Enable multiple team members access to WhatsApp Business messaging.

When most of your customers are WhatsApp users, this is a must have.

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WhatsApp

Take your business to the next level

Benefits reported by our customers

80%

Improvement in missed appointments

40%

Google reviews increase

30%

Increase in staff productivity

35%

Increase in repeat customers

30%

Revenue increase

20%

Improvement in customer retention
Inbox

Single Inbox for all


Built for quicker and easier human interactions.

All conversations happen in our multi-channel inbox. Be it a sales lead, customer review, support request or an appointment setup, you got it covered.

Outbound


Send updates, survey/review links or reminders to your customers using Outbound Compose.

Outbound
Customer Success

Achieve Customer Success

Be where the customers are. More and more customers identify messaging & social media as effortless, and more satisfying communication options.

Staff Productivity

Increase Staff Productivity

One person can answer only one phone call at a time. Thanks to the asynchronous nature of the messaging, your staff can interact with multiple customers more efficiently.

Customer Success

Improve Online Reputation

Even the slick and glossy advertisements fade in comparison with the online reviews and social media comments from the existing customers. Timely replies to both positive and negative reviews + comments drive new customers to you.

Sales Engagement

Better Sales Engagement

Sales has become multi-channel. A single view for all the sales leads improves the response rate, and more customer engagement. You can focus on closing the deal instead of looking at different places for new messages.

Sociocs is integrated with your existing work software for automated workflows

Choice Hotels
Choice Hotels
Practice Fusion
PrognoCIS
PrognoCIS

We will gladly add support for other platforms

Achieve more with these features

Templates
Templates

Save time by using predefined templates for replies

Team
Team

Share inbox with multiple team members

Notifications
Notifications

Don’t miss any communication with our web and mobile app notifications

Notes
Notes

Keep internal notes on a customer for future reference

Appointment Bot
Appointment bot

Bot sends appointment reminders to avoid missed appointments

Appointment Rescheduling
Appt. rescheduling

Work out an alternate appointment when the customer is unavailable

Bulk Messaging
Bulk messaging

Reach out to many customers with the bulk text messaging (SMS & MMS)

Follow-ups
Follow-ups

Tag a conversation for a future follow-up with the customer

File Upload
Secure file upload

Receive important documents directly to you without any other middleman

Our customers love Sociocs